1 INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 We Pro Extract co. We are limited company registered in England and Wales under company number 12646363 and have our registered office at Tuhoe The Street, Godmersham, Kent, CT4 7DU
1.2 To contact us, please email firstname.lastname@example.org
1.3 If we have to contact you we will do so at our option by telephone using the telephone number you have provided to us, or by writing to you at the email address or postal address you have provided to us.
2 THESE TERMS
2.1 These Consumer Sales Terms and Conditions apply to all sales of our products to consumers made via our website www.proextract.co. If you are purchasing products in relation to your trade, business or profession, the sale of our products will be subject to our Business Sales Terms and Conditions (a copy of which is available upon request) and you should not use this website to place your order
2.2 Please read these terms carefully before you submit your order to us. These terms tell you how we will provide products to you, how you may change or end the contract or request a refund, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us by email to email@example.com. We may amend these terms from time to time without notice to you.
3 OUR CONTRACT WITH YOU
3.1 All orders made through our website are subject to acceptance and availability and to our age verification process. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us and you will be assigned with an order number.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you. This might be because we are unable to verify your age, the product or part of it is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
3.3 Mainland UK Only. Our website is solely for the promotion of our products to Mainland UK (meaning England, Scotland and Wales, but excluding Northern Ireland, the Scottish Highlands and the Channel Islands).
3.4 You must be 18 or over to place an order with us. By placing an order with us you confirm that you are at least 18 years old. You will be required to provide certain information with your order as part of our age verification process. If we (or our couriers) are in doubt as to your age or cannot verify your age using the information provided we may request that you (or the person taking delivery of the products) provide additional information to confirm your age. We may perform third party database checks in order to validate your name, address, age and other personal information supplied by you when you submit an order to us.
4 OUR PRODUCTS
4.1 The images of the products on our website are for illustrative purposes only and the products may vary slightly from those images. The packaging of our products may also vary from any which is shown on our website.
4.2 We may make changes to the products after you have placed your order, for example to reflect changes in relevant laws and/or regulatory requirements. If we need to make any changes after you have placed your order we will notify you and you can then contact us to end the contract before the changes take effect and receive a refund for any products which you have paid for but not received.
5 PRICE AND PAYMENT
5.1 The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.
5.2 We accept payment through the methods set out in our order process and only in UK Pounds Sterling (GBP). You must pay for the products before we dispatch them. We will not charge your credit or debit card until we accept your order.
5.3 If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.
6.1 Any delivery costs will be set out in the order process.
6.2 We will deliver products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order (unless we agree alternative arrangements with you).
6.3 If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
6.4 Delivery will be made to the address you give in your order. If no one who we reasonably believe to be over the age of 18 is available to accept delivery at this address, a delivery card will be left explaining where to collect the package or how to rearrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
6.5 The product will be your responsibility from the time we deliver it to the address you gave us in your order or as otherwise specified in your delivery instructions.
6.6 If we have to suspend the supply of a product to you (for example, to deal with technical problems or changes in relevant laws and regulatory requirements), we will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to cancel your order if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance after you cancel the order.
7 CHANGES TO YOUR ORDER
If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you can end the contract in accordance with these terms and conditions.
8 CANCELLATION AND RETURNS
8.1 Under the Consumer Contracts Regulations 2013, you have a right to change your mind and cancel your order within 14 days of receiving it unless one of the legal exceptions applies. If you cancel your order within this period, you must return the products to us following our returns procedure as set out below.
8.2 Letting us know you want to cancel your order. You should let us know you want to cancel your order by doing one of the following:
8.3 Returning products to us after your cancelled your order. If you cancel your order after products have been dispatched to you or you have received them, you must return them to us. Unless you cancel your order as a result of a fault with the products, you will be responsible for the cost of returning the products to us. You must return the products to us within 14 days of telling us you wish to cancel your order.
8.4 Sealed Products. Some of our products are sealed for health protection and hygiene purposes. Because of this, once the seal of an item has been broken after you receive it, you do not have a right to change your mind and cancel your order for it unless there is a fault with the products.
8.5 Refunds. Any refunds are made using the method you used for payment.
8.6 If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.7 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and are entitled to a refund then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, 14 days from the day on which you provide us with evidence that you have sent the product back to us.
9 IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 If you have any questions or complaints about the products, please contact us.
9.2 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.
9.3 If the products (or any part of them) are faulty please contact customer services. We will arrange and pay for the return of the faulty item (either by collecting it from you or asking you to post it to us), allowing us to determine the cause of the fault. Where we establish that a product is faulty, we will replace the product or provide a full refund.
9.4 CANCELLATION BY US
9.5 We may cancel your order if you break the terms of the contract. We may end the contract
for a product at any time by writing to you if:
9.6 We may also cancel your order at any time prior to delivery if we are unable to fulfil your order for any reason. In these circumstances we will refund any amounts paid by you for the cancelled order.
10 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any other matter for which it would be unlawful for us to exclude or restrict liability.
10.2 We are not liable for business losses. We only supply the products under these terms and conditions for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business related losses.
10.3 Please use our products responsibly. Usage instructions are included with our products and we are not liable for losses which result from your failure to follow those instructions.
11 HOW WE MAY USE YOUR PERSONAL INFORMATION
Your personal information is used as set out in our Privacy Notice which can be accessed at www.proextract.co
12 OTHER IMPORTANT TERMS
12.1 When we use the words “writing” or “written” in these terms, this includes emails.
12.2 The contract is between you and us and no other person shall have any rights to enforce any of its terms.
12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.5 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.